SUPPORT
​​
Emerson Network Power > United States > Support > Technical Support > Infrastructure Management

Infrastructure Management Support Contacts

Technical Support
Phone: +1-888-793-8763
Gold Level Hardware and Software Maintenance Plans
  • Monday to Friday, 24/5 English-only: +1 256 217 1175
  • Weekend English-only Answering Service: +1 941 957 7969
Silver Level Hardware and Software, Hardware Standard Warranty and Hardware Out-of-Warranty*
  • +1 941 957 7969
 
 

 

 

 

 

 

 

An English-speaking Customer Service Representative will collect your details and forward your call to the on-call Technician

* Standard or Silver Support on Sunday is currently available by calling the number above. Support is offered between your local hours of 9:00 a.m. - 5:30 p.m.

The following numbers are available for software in maintenance, hardware under maintenance, hardware under standard warranty and out-of-warranty hardware customers.

North & South America

LOCATION AVAILABLE LANGUAGE1 LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 CONTACT PHONE NUMBER

United States of America

Emerson Network Power Avocent Products and Services, 4991 Corporate Drive, Huntsville, AL 35805

USA English Mon-Fri
9:00 a.m. to 5:30 p.m.
1-888-793-8763
Canada English Mon-Fri
9:00 a.m. to 5:30 p.m
855-298-7409
Brazil English Mon-Fri
9:00 a.m. to 5:30 p.m.
1-256-217-1175

Support Numbers can be called during Local Hours as shown

Europe & Middle East

LOCATION AVAILABLE LANGUAGE1 LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 CONTACT PHONE NUMBER

EMEA Headquarters

Emerson Network Power Avocent Products and Services, Avocent House, Shannon Free Zone, Shannon, County Clare, Ireland

UK English Mon-Fri
9:00 a.m. to 5:30 p.m.
0-808-234-3473
France French Mon-Fri 9:00 a.m. to 5:30 p.m. 0800-911955
Germany German Mon-Fri
9:00 a.m. to 5:30 p.m.
0800-5888162
Switzerland French, German & English Mon-Fri
9:00 a.m. to 5:30 p.m.
0800-556192
Belgium French & English Mon-Fri
9:00 a.m. to 5:30 p.m.
0800-76731
Austria German Mon-Fri
9:00 a.m. to 5:30 p.m.
0800-291393
Ireland English Mon-Fri
9:00 a.m. to 5:30 p.m.
1-800-657563
Denmark English Mon-Fri
9:00 a.m. to 5:30 p.m.
8088-5123
Norway English Mon-Fri
9:00 a.m. to 5:30 p.m.
800-14295
Sweden English Mon-Fri
9:00 a.m. to 5:30 p.m.
020-791650
Middle East* English Mon-Thu
9:00 a.m. to 5:30 p.m.
+ 353 61 715292
All other EMEA Countries English Mon-Thu
9:00 a.m. to 5:30 p.m.
+ 353 61 715292

Support Numbers can be called during Local Hours as shown

*For Customers who are in the Middle East, support on Sunday is currently only available by calling our Answering Service US Toll support number: +1 941 957 7969 where an English Speaking Customer Service Representative will collect your details and forward them to our on call Technician. Support is offered between your local hours of 9:00 a.m. - 5:30 p.m.

Asia Pacific

LOCATION AVAILABLE LANGUAGE1 LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 CONTACT PHONE NUMBER

APAC

Emerson Network Power Avocent Products and Services, 151 Lorong Chuan, Lobby D, #05-04, new Tech Park, Singapore 556741

Australia English Mon-Fri 9:00 a.m. to 5:30 p.m. 1-800-614-901
New Zealand English Mon-Fri 9:00 a.m. to 5:30 p.m. 0800-451280
China Mandarin Mon-Fri 9:00 a.m. to 5:30 p.m. 4008-876510
India English Mon-Fri 9:00 a.m. to 5:30 p.m. 000-800-001-6151
Japan Japanese Mon-Fri 9:30 a.m. to 6:00 p.m. 81-3-5403-8061
Hong Kong Mandarin or English Mon-Fri 9:00 a.m. to 5:30 p.m. 800-966160
Korea English Only Mon-Fri 9:00 a.m. to 5:30 p.m. 00-798-14-800-7879
Taiwan Mandarin Mon-Fri 9:00 a.m. to 5:30 p.m. 00801-136091

ASEAN
Singapore English Mon-Fri 9:00 a.m. to 5:30 p.m. 800-1205307
Malaysia English Mon-Fri 9:00 a.m. to 5:30 p.m. 1 800-814844
Thailand English Mon-Fri 9:00 a.m. to 5:30 p.m. 1 800-12-066-6732
Indonesia English Mon-Fri 9:00 a.m. to 5:30 p.m. 007803-011-0248
Vietnam English Mon-Fri 9:00 a.m. to 5:30 p.m. 120-11066

Support Numbers can be called during Local Hours as shown

  1. Additional languages may be available during specific hours.
  2. Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
    For more information about our Avocent Service programs, please contact your local Avocent representative.
Important Notice for Avocent DSView Customers
The website support.avocent.com (ACE Support) has been temporarily moved to an internal-facing network only. Please read our notice to learn more about how you can access product updates, and activate licenses
Learn more
GHOST Issue Susceptibility
Emerson Network Power has completed its initial set of investigations related to the GHOST issue.