SERVICE & SUPPORT

Technical Support

Our worldwide Technical Support teams are dedicated to providing the best assistance for our products. If you need technical help, we offer many services, including a searchable Knowledge Base and interactive online requests.

We encourage you to create an Avocent Customer Express (ACE) account with us for better service. By creating this account, our technical support agents will be able to access your complete account history, including past support calls, and more effectively provide assistance.

Additionally, your account gets you access to our most commonly requested documents, including technical documentation, product bulletins, recent upgrades and other online resources, all to keep you up to date on all your Avocent products.

 

Hardware Support

Software Support

Customer Support Contacts

ACE Support Home

Product Downloads and Updates

Legal Documents

Community