SERVICE & SUPPORT

Customer Support Contacts

The following numbers are available for software in maintenance, hardware under maintenance, hardware under standard warranty and out-of-warranty hardware customers. For gold level hardware and software maintenance plans, 24/7 English-only support can be obtained by calling the following support number: + 1 256-217-1175.

Location Available Language1
 Local Coverage in Language
(excludes Holidays)2
 Time Zone Numbers for Standard H/W Warranty Support (3)
 
United States of America
Emerson Network Power Avocent Products and Services, 4991 Corporate Drive, Huntsville, AL 35805
 
USA English Mon-Fri
9:00 a.m. to 6:00 p.m.		 EST 1-888-793-8763
Canada English Mon-Fri
9:00 a.m. to 6:00 p.m.		 EST 1-855-298-7409
Brazil Portuguese Mon-Fri
9:00 a.m. to 6:00 p.m.		 GMT-3 Email

Europe & Middle East

Location Available Language1
 Local Coverage in Language
(excludes Holidays)2
 Time Zone Numbers for Standard H/W Warranty Support (3)
 
EMEA Headquarters
Emerson Network Power Avocent Products and Services, Avocent House, Shannon Free Zone, Shannon, County Clare, Ireland
 
UK English Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 0-808-234-3473
France French Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 0800-911955
Germany German Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 0800 5888162
Switzerland French, German Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 0800-556-192
Belgium French Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 0800-767-31
Austria German Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 0800-291393
Ireland English Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 1-800-657-563
Denmark English Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 8088.5123
Norway English Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 800.14.295
Sweden English Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT 020.791.650
All other
EMEA		 English Mon-Fri
6:00 a.m. to 3:00 p.m.		 GMT + 353 61 715292

Asia Pacific

Location Available Language1
 Local Coverage in Language
(excludes Holidays)2
 Time Zone Numbers for Standard H/W Warranty Support (3)
 
APAC
Emerson Network Power Avocent Products and Services , 151 Lorong Chuan, Lobby D, #05-04, new Tech Park, Singapore 556741
 
Australia
 English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 1-800-614-901
New Zealand English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 0800-451280
India English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT
 000.800.001.6151
Hong Kong English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 800-966-160
Korea English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 00-798-14-800-7879
Taiwan Mandarin Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 00801-13-6091
Singapore English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 800-120-5307
Malaysia English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 1 800-814-844
Thailand English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 1 800-12-066-6732
Indonesia English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 007803-011-0248
Vietnam English Mon-Fri
8:00 a.m. to 5:00 p.m.		 SGT 120-11066
China Mandarin Mon-Fri
8:00 a.m. to 5:00 p.m.		 CCT 4008-876510
Japan Japanese Mon-Fri
9:30 a.m. to 6:00 p.m.		 JST 81-3-5403-8061

 

  1. Additional languages may be available during specific hours.
  2. Silver / Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
  3. For gold level hardware and software maintenance plans, 24/7 English-only support can be obtained by calling the following support number: + 1 256-217-1175.