SERVICE & SUPPORT

Chloride Service and Maintenance

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As a service-focused company, Chloride strives to provide flexible and superior services to meet customer needs. Our extensive network of factory trained service engineers is available 24/7/365, to provide life-long service and support for your critical power systems.

By carrying out regular maintenance service visits, in accordance with the recommended maintenance schedule, we can maximize system uptime and reduce the cost of premature component failure.
We can tailor our maintenance programs to suit your requirements, ensuring a best-fit solution to your specific situation.

Chloride offers a range of agreed response times and essential spares are held at local depots ready for immediate dispatch. Our objective is always to achieve a 'first visit fix' so that your critical power equipment is returned to normal operation with minimal delay. Connection to our market leading LIFE.net system will aid analysis of system faults and support our local technical resources in achieving this objective.

Our system engineers and technical support staff are routinely assessed and certified to work in controlled environments. These include areas of high security, restricted access and areas where there is a heightened risk from the customer’s business activity such as rail, airport, and military  facilities.

Chloride service contracts
There are a wide range of contract options available to meet individual customer needs; these typically cover the following scope of work:

  • Coordinated, planned, preventive maintenance program
  • Regular engineering reports, including recommendations
  • Technical evaluation of critical power systems
  • Management of spares availability
  • Emergency call-out facility with pre-agreed on-site response time
  • Access to 24/7 technical support 'hot lines'