We are committed to product support and to understanding our customers’ needs in order to optimize UPS performance and availability.
Our maintenance packages help you to keep your UPS at its maximum efficiency.
Service contracts
A service contract gives you total commitment from Chloride to:
- Schedule preventative maintenance visits, according to your maintenance plan
- Maintain your Chloride UPS at maximum efficiency
- Provide full technical support
Hotline support
24/7 access to Chloride experts provides you with full technical support such as:
- Understanding UPS events
- Analyzing fault status and alarms
- Diagnosing the equipment and the sub-assemblies
- Solving problems remotely
- Helping to restart the system
The technical hotline is available through a service contract and is provided 24/7 on a dedicated phone line.
Opting for one of our maintenance packages helps you to:
- Maximize UPS reliability through the entire life cycle
- Reduce breakdown risks
- Consider risk management at a fixed cost
- Follow a proactive approach to disaster recovery
- Control your maintenance expenditures
- Benefit from 24/7 technical support
- Get preferential rates on spare parts and repair visits
- Maximize profitability through minimized downtime
