SERVICE & SUPPORT

Customer Resolution
Center
 
CRC

Emerson Network Power’s Customer Resolution Center is your first point of contact point for all service activity, around the globe. It is the largest customer support center in the power protection industry, serving not only as a kind of “command post” during catastrophic events, but on a daily basis it is the eyes and ears of our service process. Around the globe we proactively monitor weather, news and other factors that might impact your critical infrastructure – and we do it 24x7. No, we can’t predict the future; but if you’re proactive, you can sometimes see it coming and be ready to respond.

  • Manages over 100,000 calls per year
  • Average call resolution time of under 3 minutes
  • You’ll always talk to a real person, not a recording
Service Downloads

FACT
Over 80% of calls are conveniently resolved over the phone by our expert staff.