SERVICE & SUPPORT

Customer Relationship
Management

 
CRM

What kind of critical-space maintenance service would you prefer? Someone who merely responds to service calls or someone who is thinking ahead about what is needed, with the insight and tools to limit service calls in the first place.

Our Customer Relationship Managers (CRMs) average more than a decade of in-depth industry experience on Liebert mission-critical equipment. They also understand the daily challenges that you face, so you can rest easy knowing a proactive customer advocate is managing enterprise-wide services for your business. Because when it comes to critical-infrastructure management, if you don’t see the big picture, there is a lot you’re not seeing.

  • Coordinator of all service activities and site implementation planning
  • Single point of contact for all scheduling, issue management, and enterprise-wide reporting
  • Facilitator of client quarterly business review sessions
  • Preventive-maintenance scheduling
Service Downloads

FACT
The Customer Relationship Management Team (CRM) manages 63 accounts and over 64,000 Preventive Maintenance programs.