Emerson | Avocent | Services & Support - Technical Support Contacts

 
AVOCENT
Avocent

Technical Support

The following numbers are available for Standard Warranty and Out-of-Warranty customers. For access to priority support options, please see your specific Hardware Support Contract and/ or Software Upgrade Protection plan.

US Holiday Notice

For customers who are not in the United States, Avocent will be providing technical support only in English during the following holidays. 2011 Holidays - January 3, January 17, May 30, July 4, September 5, November 24, November 25, December 26 and December 27. Technical Support will be closed for customers in the United States without a 24/7 support contract.

Location Available Language1
Local Coverage in Language
(excludes Holidays)2
Time Zone World Time
(UTC/GMT)
Numbers for Standard H/W Warranty Support (3)
United States of America
Avocent Corporate Headquarters, 4991 Corporate Drive, Huntsville, AL 35805
USA English Mon-Fri
 7:00am to 7:00pm
EST -5 +1 888 793 8763
Canada English, French Mon-Fri
 8:30am to 5:30pm
EST -5 +1 877 992 9239

Europe & Middle East

Location Available Language1
Local Coverage in Language
(excludes Holidays)2
Time Zone World Time
(UTC/GMT)
Numbers for Standard H/W Warranty Support (3)
 
EMEA Headquarters

Avocent International, Avocent House, Shannon Free Zone, Shannon, County Clare, Ireland
 
UK English Mon-Fri
 7:00am to 7:00pm
GMT 0 +1 808 234 3473
France French Mon-Fri
 8:00am to 4:00pm*
CET +1 +1 800 911 955
Germany German Mon-Fri
 8:00am to 4:00pm*
CET +1 +1 800 588 8162
Switzerland French, German Mon-Fri
 8:00am to 4:00pm*
CET +1 +1 800 556 192
Belgium French Mon-Fri
 8:00am to 4:00pm*
CET +1 +1 800 76731
Austria German Mon-Fri
 8:00am to 4:00pm*
CET +1 +1 800 291 393
Ireland English Mon-Fri
 7:00am to 7:00pm
GMT 0 +1 800 657 563
Denmark English Mon-Fri
 7:00am to 7:00pm
CET +1 +1 808 85123
Norway English Mon-Fri
 7:00am to 7:00pm
CET +1 +1 800 14295
Sweden English Mon-Fri
 7:00am to 7:00pm
CET +1 +44 20 791 650
All other
EMEA Countries
English Mon-Fri
 7:00am to 7:00pm
CET +1 +353 61 715292

Asia Pacific

Location Available Language1
Local Coverage in Language
(excludes Holidays)2
Time Zone World Time
(UTC/GMT)
Numbers for Standard H/W Warranty Support (3)
 
APAC
Avocent Asia Pacific Pte Ltd , 151 Lorong Chuan, Lobby D, #05-04, new Tech Park, Singapore 556741
 
Australia
English Mon-Fri
 9:00am to 9:00pm
EDT +10/+11 +1 800 614 901
New Zealand English Mon-Fri
 9:00am to 9:00pm
NZDT +12/+13 +1 800 451 280
China Mandarin Mon-Fri
 9:00am to 6:00pm*
CST +8 +1 10 800 712 2600 (N)
+1 10 800 120 2857 (S)
India English Mon-Fri
 9:00am to 9:00pm

+5 +1 800 001 6151
Japan Japanese Mon-Fri
 9:00am to 6:00pm*
JST +9 +1 81 66 3381 2481
Hong Kong Cantonese Mon-Fri
 9:00am to 6:00pm*
HKT +8 +1 800 966 160
Korea English Only Mon-Fri
 9:00am to 6:00pm*
KST +9 00 798 14 800 7879
Taiwan Mandarin Mon-Fri
 9:00am to 6:00pm*
CST +8 00 801 13 6091

 
ASEAN
 

Singapore English Mon-Fri, 9:00am to 9:00pm SGT +8 +1 800 120 5307
Malaysia English Mon-Fri, 9:00am to 9:00pm MYT +8 +1 800 814 844
Thailand English Mon-Fri, 9:00am to 9:00pm ICT +7 +1 800 12 066 6732
Indonesia English Mon-Fri, 9:00am to 9:00pm WIT +7 00 7803 011 0248
Vietnam English Mon-Fri, 9:00am to 9:00pm ICT +7 00 120 11066

  1.  Additional languages may be available during specific hours.
  2. Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
  3. Priority Telephone Numbers are available for all Hardware Support Contracts and Software Upgrade Protection Plans.