Emerson's Field Repair Services

SERVICE & SUPPORT
Field Repair

On-Site Engineers to Augment Staff When Repairs or Maintenance is Required

It's Murphy's Law -- network failures occur at the most inopportune times, threatening to devastate your company's ability to execute its business strategy. Whether you need resources to perform a scheduled equipment replacement, emergency on-site technical troubleshooting, or a system field upgrade on a time and material basis, you can have a fully qualified Emerson Network Power Field Engineer available on-site as though they were a member of your operations and maintenance staff.
 
Emerson Network Power Field Engineers have an average of 10+ years of industry experience with modern training and cutting-edge test/diagnostic equipment to handle any and all of your field repair needs on a national, regional, or local basis.
 
  • On-site equipment repair and refurbishment
  • Options to request service: emergency response, advanced scheduling, or a time and material basis
  • Ability to request services 24x7, 365 days a year
  • Troubleshooting/fault isolation with the purpose of network restoration and/or performance improvement
  • Field Upgrade
Let Emerson Network Power upgrade worn DC power system components and properly maintain your monitoring equipment to ensure accurate operation and reliable reporting of system status. 

As critical DC power system components like capacitors and contactors age, they deteriorate to the point of intermittent operation or complete failure. In either case, your network can “crash” and interrupt customer service. If monitoring systems are not operating properly, expensive equipment can be seriously damaged before you even know there’s a problem.

Emerson Network Power’s full suite of component upgrades can put your mind at ease and initiate a plan to put these vital components into top-notch condition.
 
  • Alarm relay upgrade
  • Battery Thermal Runaway Management System (BTRMS)
  • Battery Spill Containment Systems
  • Capacitor upgrade
  • Contactor upgrade
  • Data Gathering Unit optimization
  • Fan upgrade
  • Fuse and alarm panel upgrade
  • Power board upgrade
  • Triac upgrade
  • Move/Add/Change

When system modifications and corrections are required, Emerson Network Power will ensure accurate operation and reliable system status.

Emerson Network Power’s full suite of system enhancements offers you the peace of mind of knowing that experienced professionals are in charge of equipment enhancements, moves, or replacements.

Features
  • Battery replacement and/or removal
  • Distribution replacement or move
  • BDFB
  • Fuse and alarm
  • Installation of Battery Thermal Runaway Management Systems (BTRMSs)
  • Installation of Battery Spill Containment Systems
  • Monitoring unit installation
  • Power system retrofits
  • Rectifier, inverter/converter installation
  • Email requests 24 hours a day, 7 days a week to Field Repair ESNA.FieldService@Emerson.com
  • 800-800-5260
Benefits
  • Trained field personnel who know the product and understand the importance of your network to you

NetSure - The Next-Generation DC Power Technology Platform
NetSure Solutions provide a DC power technology platform of indoor and outdoor integrated systems that enable wireline, wireless, and enterprise communication networks.
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