Emerson | Avocent | Site-Based Support Catalog

Services and Support

Site-Based Support Catalog

Description Part Number
Quick TAC - On-demand direct access to high-level support, per hour (Normal Business Hours) SUPOD-QTAC-ST-HRLY
TAC Assist - On-demand support, per hour (after-hours) SUPOD-TACA-AH-HRLY
TAC Assist - Standby support for 4 hours blocked time (Normal Business Hours) SUPSE-TACA-NB-4HR
TAC Assist - Standby overnight after-hours support for 4 hours SUPSE-TACA-OV-4HR
TAC Assist - Standby weekend after-hours support for 8 hours  SUPSE-TACA-WE-8HR
Annual - Onsite Support Contract SCNT-OUTS-OS-12M
Semi-Annual - Onsite Support Contract ACNT-OUTS-OS-6M
Quarterly - Onsite Support Contract SCNT-OUTS-OS-3M
Monthly - Onsite Tech Support Contract SCNT-OUTS-OS-1M