Service & Support

Business without interruption

Emerson Network Power makes it a point to only deliver reliable power equipment for your computer, network communications, healthcare and industrial systems. Emerson warrants each new product to be free from defects in material and workmanship beginning from date of purchase. Nevertheless, Emerson continues to anticipate your rapidly changing infrastructure by providing you with products backed by 1yr standard warranty coverage – the best in the industry.

Depending on your location, some Emerson products may come with a standard 2yr warranty. Warranty extension is also available. Please consult your Emerson representative or accompanying product literature.

The standard warranty coverage provides the following benefits:

  • Replace or repair defective units –  if you want speedy service and do not require your original units back from repair, Emerson may replace defective units with either new or reconditioned units
  • Prompt service coverage during standard business hours 8x5 – increases your equipment’s availability and productivity with responsive support for your Emerson product.
  • Next business day delivery – helps you minimize system downtime
  • One-way shipping coverage – as our customer, you’ll be responsible to return the defective unit to Emerson
  • Battery warranty included – the batteries of your purchased product are designed to meet original UPS performance specifications. In case the battery fails during the warranty period, Emerson will replace the battery according to applicable terms and conditions.

When do you need this kind of coverage?

  • You don’t want to feel pressured into making a purchase
  • You need a provider who not only provides warranties but can also act as a solution consultant
  • You want the best coverage available for your IT needs and budgetAre you looking for reliable UPS?

To know more about the standard warranty coverage of your equipment, refer to the product literature or contact your Emerson representative. You can also refer to Emerson’s limited warranty policy on each product.