Service & Support

Emerson Network Power Service team is your dependable partner in achieving a complete life cycle approach in the design, deployment and optimization of your critical infrastructure. Emerson offers you its monitoring solution package, a proven and reliable means to know the health and status of your critical infrastructure and environment. From simple alarm notification and custom escalation plans to proactive diagnostics, Emerson captures critical system data and turns it into action. With our secure communications appliance, we can monitor hundreds of units connected over IP: it doesn’t matter if it is in one location or multiple locations. Continuous connectivity keeps you in touch with the largest service organization in the industry, from the Global leader in Enabling Business-Critical Continuity™.

 

 Service coverage

brief description

basic

essential

preferred

 Alarm Monitoring 24x7 monitoring of critical facility by an expert

 Alarm Notification  Provides real-time notification (via email, SMS, and phone) as event alarm occurs, to your nominated point of contact and ensure the alarm is acknowledged

 

 Alarm Reporting Provision of alarm summary report within the contract period

 Trending/Analysis Capture and analyze trending data for proactive management of IT infrastructure

 Call Escalation Management Point of contact for service call process management

 Initial alarm diagnosis  Remote or On-site alarm verification and evaluation to determine corrective action    

 

 Resolution Management Owns troubleshooting, fault isolation and fix of the equipment fault by an Emerson certified engineer, 3rd party vendor, or certified partner    

 Monitoring Hardware/SW  Provision of monitoring Hardware and Software Infrastructure

 

 

 Service Features benefits
 24x7 Monitoring
  • Round the clock monitoring for your critical facility
  • Gain peace of mind by knowing that a monitoring expert is looking after your facility
 Alarm Notification
  • Real-time alarm notification of events allowing faster response to a situation before they become critical and maximize availability
 Reporting, Trending, and Analysis
  • Visibility of potential problems and data availability to allow proactive management of the IT equipment in the network infrastructure for optimized performance
 Problem escalation and Resolution Management
  • Offers convenience of having external resources in managing an alarm event from occurence to resolution
  • Provides single point of contact in managing and fixing critical facility issues
 Total Solution Package
  • No cash outlay required to invest in monitoring infrastructure
  • Save cost on training internal staff to cover the 24x7 monitoring of the operation of your critical facility
Features and Benefits
Service Downloads