Emerson Network Power Service team is your dependable partner in achieving a complete life cycle approach in the design, deployment and optimization of your critical infrastructure. Emerson offers you its monitoring solution package, a proven and reliable means to know the health and status of your critical infrastructure and environment. From simple alarm notification and custom escalation plans to proactive diagnostics, Emerson captures critical system data and turns it into action. With our secure communications appliance, we can monitor hundreds of units connected over IP: it doesn’t matter if it is in one location or multiple locations. Continuous connectivity keeps you in touch with the largest service organization in the industry, from the Global leader in Enabling Business-Critical Continuity™.
| Alarm Monitoring |
24x7 monitoring of critical facility by an expert |
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| Alarm Notification |
Provides real-time notification (via email, SMS, and phone) as event alarm occurs, to your nominated point of contact and ensure the alarm is acknowledged |
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| Alarm Reporting |
Provision of alarm summary report within the contract period |
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| Trending/Analysis |
Capture and analyze trending data for proactive management of IT infrastructure |
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| Call Escalation Management |
Point of contact for service call process management |
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| Initial alarm diagnosis |
Remote or On-site alarm verification and evaluation to determine corrective action |
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| Resolution Management |
Owns troubleshooting, fault isolation and fix of the equipment fault by an Emerson certified engineer, 3rd party vendor, or certified partner |
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