Enhanced Support | DCIM Services | Emerson Network Power


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Enhanced Support

A key to keeping today’s complex data centers running at peak performance is the immediate availability of high-skilled support. The Avocent® Remote Technical Account Manager (TAM) enhanced support from Emerson Network Power is designed to help you rapidly solve problems and optimize your data center operations with advanced technical support, response and follow-up.

Providing access to a dedicated subject matter expert (SME) who is familiar with your environment and history, Remote TAM shortens the time-to-resolution for issues related to Avocent solutions. At the same time, Remote TAM offers an economical alternative to onsite support while providing equivalent levels of response and knowledge.

  • Priority support with every inquiry immediately escalated to your dedicated SME. As an upgrade to the base support plan, Remote TAM lets you bypass the standard technical support queue for faster response to your inquiry.
  • Two-hour response time goal to ensure rapid answers to your issues. You will also receive daily status updates for open cases.
  • Sophisticated tools for remote analysis and response, which provide industry-leading remote access security.
  • Proactive mentoring and technical bulletins which offer useful information about processes, workarounds and updates related to your specific data center environment to help you avoid problems and fine-tune your operations. Pre-scheduled technical consultation is also available.
  • An annual site visit and technology checkup to review your specific environment and recommend best-practice procedures to eliminate potential problems, enhance solution performance and increase user efficiency. 
Remote TAM includes: