Emerson | Avocent | Services & Support - Technical Support


Technical Support

The perfect balance of self-directed help and live assistance. You'll find what you need to succeed in the searchable Knowledge Base, through online support requests and via Avocent's worldwide support teams.

Our worldwide Technical Support teams are dedicated to providing the best assistance for our products. If you need technical help, we offer many services, including a searchable Knowledge Base and interactive online requests. We encourage you to create an Avocent Customer Express (ACE) account with us for better service. By creating this account, our technical support agents will be able to access your complete account history, including past support calls, and more effectively provide assistance. Additionally, your account gets you access to our most commonly requested documents, including technical documentation, product bulletins, recent upgrades and other online resources, all to keep you up to date on all your Avocent products.

Get Started

Avocent Customer Express (ACE) Registration
Create your web ACE account and you can view your account history. You will have access to all web submitted ACE service requests. You can enter notes in your current open requests and view notes entered by the Avocent support representatives.

ACE Support Services

  • Email Technical Support
    Complete the form one time then simply email your service request to techsupport@avocent.com. If you have an open service request just put the case number in the subject line of the email and your email will be attached to your open service request.
  • Software Activation
    Activate your tokens and retrieve license keys required for installing/configuring your software.

Existing ACE Users

Helpful Links

Scroll through our list of additional support resources and popular links.

Popular Links